Privacy Policy

Account information. When you create an account we store your email address and the display name you choose. You may add optional profile details such as a bio and hair preferences.

Provider listings. If you list a business, we store the business name, services, techniques, location, contact details, and photos you publish so customers can discover and message you.

Messages and reviews. Conversations you send to providers and reviews you write are stored so the threads and ratings remain available to you and the businesses involved.

Location. With your permission, the app uses your device location to show nearby providers on the map. Location is used for discovery and is not shared with other users.

Virtual try-on photos. If you use the virtual try-on feature, you provide a photo of yourself (or, with parental consent, your child). See the “How we handle your photo” section below.

Your try-on photo is a sensitive, biometric image. We treat it with care:

• It is uploaded to private storage — there is no public URL, and access follows the app’s permissions.

• To generate your one preview, we create a short-lived signed link that expires within minutes and never leaves our server.

• The source photo is used only to generate your preview — it is not kept for ongoing use. It stays in private storage with no public link, the signed access link expires within a minute, and the photo is never used to train any model, never sold, and never shared with providers or advertisers.

• You can delete your saved try-on previews at any time by deleting your account (see “Your choices”). The source photo is not used for anything after your preview is generated and is not accessible to you or anyone else once the short-lived link expires.

• A parent or guardian must grant consent before anyone under 18 uses the try-on camera.

We use your information to operate the directory — showing providers on the map, delivering your messages, generating your try-on preview, and sending transactional emails such as a welcome when a membership is activated. We do not sell your personal information.

Membership payments are processed by our payment provider (Base44 Payments / Wix). Payment card details are handled by the provider’s secure checkout and never pass through or are stored by TheHairMap. We receive only a confirmation of the transaction and, for recurring memberships, subscription lifecycle events so we can grant or revoke access.

We keep your data for as long as your account is active. When you delete your account, we erase your saved try-ons, favorites, reviews, showcase posts, community votes, messages, appointments, and any provider listings you own. Your login record is managed by the platform; contact support to retire the login email entirely.

You can edit your profile, manage your membership, and turn try-on consent on or off from your account at any time. You can delete your account from your profile settings, which permanently removes your data as described above. You can also withhold location permission and still browse the directory.

The app is not directed to children under 13, and we do not knowingly collect personal information from them. The try-on camera may be used by a minor only with the consent and supervision of a parent or guardian.

TheHairMap is a directory and is not responsible for the services rendered by listed providers, whether licensed or unlicensed. We do not verify licenses on your behalf. Always verify a provider’s license and credentials before receiving services.

Questions about this policy or your data can be sent to support through the app. See our Terms of Service for the terms that apply to your use of the app.